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About Us

ACW (A Cleaner World) is a national facility services provider with local teams across Australia. We are a ‘family and friends’ business, founded in 1991 with staff who have been with us over 20 years. We treat all of our staff and clients like family! Guided by our core values of excellence, integrity and dedication, we aim to be the most respected property services company in Australia. We provide sustainable cleaning, maintenance, chemicals, consumables and energy management services. We have six specialist divisions each dedicated to understanding your business and what it takes to create the best possible experience for everyone who walks through your door.

Our specialist teams are experts in:

  • Care, including Aged Care, Childcare, Healthcare & NFPs
  • Hospitality, including Executive Housekeeping / Hotels, Food & Beverage venues, and Student Accommodation
  • Property maintenance, including qualified and licensed trades
  • Commercial cleaning, both general and specialised across body corp, government, entertainment & leisure
  • Products, including chemicals, equipment and consumables (hand soap, paper towels, toilet paper, sanitiser etc.)
  • Energy management, focussing on solar installation, maintenance and LED lighting

Contact our team – we’re here to support you in achieving greater ROI for your cleaning, maintenance and energy management. Why pay for a service that you’re not 100% happy with? We will never promise something that we can’t deliver, and we will ALWAYS go the extra mile to ensure you’re happy. A lot of companies say they genuinely care about their clients – we walk the talk. If there’s ever an issue, we’ll get it sorted, with no excuses!

 

We take the time to understand each of our client’s unique needs and develop a property services solution that suits your budget and quality expectations. Our experienced team is on call 24/7/365 and we’ll do whatever it takes to make sure you’re 100% satisfied.
We have specialist teams trained in infection control and fogging, using disinfectants that are TGA-approved against bacteria, mould and viruses, including COVID-19.

Our Story

In 1991, Ray Eid and his two partners took on their first contract: Redback Brewery Hotel. ACW proudly opened their first office on Buckley Street in Essendon with a small staff and heaps of enthusiasm.

A second office came in 1995, when Ray and his partner decided to convert an old shoe factory in Coburg into modern offices. In the next two decades, ACW opened multiple interstate offices, supporting clients in major cities and regional centres throughout Australia.

The next period of growth saw the head office move to a modern facility in Tullamarine. What started as a humble property services business has expanded into the ACW group – specialist divisions across Commercial, Care, Hospitality, Energy Management and Property Maintenance. The second generation of Eids are now working in the company, continuing the expertise developed over almost three decades. Although we’ve grown, our values remain the same, and we still treat every client like family.

Our Values

We’re driven by core values that remain the ‘compass’ for each member of the ACW team:

 

Excellence

A high standard of cleanliness and a well maintained site are the open arms for your staff, customers and guests. We’re always looking for innovative ways to service our customers and offer the latest in safe, effective cleaning and maintenance practices.

This commitment is backed by our triple certification in:

  • Quality (ISO 9001)
  • Environmental sustainability (AS/NZS ISO 14001)
  • Health and safety (AS/NZS 4801)
  • We are also pre-certified in OH and S standards by Cm3.

 

Integrity

We believe in building real trust, through open communication and honesty. If we make a mistake, we own it and we fix it, no excuses.

Our online management system allows us to be more transparent than ever before. Using CleanCare Connect, clients can access real-time information about work on their site, including full reports and audits, as well as raise requests or provide feedback. This means no hassles, and no surprises.

Dedication

We care for your site as if it were our own and we treat you like family. This means you can rely on us to make responsible decisions with a genuine level of care and respect. We’re also available 24/7/365 if you need us.

Social responsibility is important to us, as shown in our environmental sustainability certification. We also support local community organisations, sporting clubs and family-based charities in Australia and internationally.

Facility services – sorted!

 

COMMUNICATION IS KEY

We always welcome your feedback to help us improve. We can’t promise there won’t be issues, but if there are, we’ll fix them, no excuses.

RESPONSIVE
SERVICE

We understand the importance of going above and beyond for our customers, this means that every member of our team is available 24/7/365.

A FAMILY & FRIENDS
BUSINESS

Our value-driven team work closely to answer any questions regarding our services, so please don’t hesitate to get in touch.