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When Galstaun College sought a new cleaning partner, the leadership team knew they needed a company that could bring consistency, care, and professionalism to their high traffic school environment.
Their previous contractor had delivered inconsistent standards, low engagement, and frequent staff turnover issues that disrupted the school’s daily rhythm and impacted the wellbeing of students and teachers alike. In June of 2025, the College partnered with ACW Cleaning Services, marking the beginning of a transformation that has since improved hygiene, morale, and overall quality of school life.
CHALLENGES
Prior to ACW’s arrival, Galstaun College had endured frustration with its school cleaning programs that didn’t maintain consistent standards. Complaints from staff and students had become routine, with overlooked areas such as corridors, classrooms, staff areas, bathrooms and a lack of consistent periodical cleaning. Other challenges included:
Lack of accountability and oversight: Staff often raised cleaning issues that were either delayed or ignored.
High turnover and insufficient training: The school never knew who would be cleaning from day to day, creating compliance and security concerns.
Hygiene risks and low morale: Improper sanitation led to increased illness-related absences, while dissatisfaction grew among both staff and custodial teams. The school’s leadership realised they needed a proactive partner not just a service provider who could deliver quality and stability without constant supervision.
APPROACH
Seamless Transition and Implementation ACW implemented a structured, seamless transition plan designed to ensure zero disruption to school operations. Preparation involved:
• Conducting a site audit and risk assessment to under stand cleaning demands across classrooms, specialty rooms (ie Lab, Art Rooms, Canteen, sports hall)
• Hiring and vetting all cleaning staff before day one, ensuring compliance with Working With Children and Police Checks.
• Providing comprehensive induction sessions, where school-specific expectations, safety procedures, and sustain ability goals were clearly communicated.
On the first week of service, everything was operational equipment, staff, supplies, and reporting systems. Teachers and administrators noticed immediate improvements: there were no missed areas, no confusion, and no downtime.
OUTCOMES
ACW provided some key Solutions and Improvements by surveying the staff and auditing rooms to find areas that didn’t meet our standards. ACW focused on building a cleaning culture based on our minimum standards of professi- onalism, accountability, and sustainability.
METRICS
Dedicated On-Site Supervisor: A single point of contact for the school, responsible for inspections, feedback, and staff coordination. Enhanced Training and Quality Control: Every cleaner underwent structured induction, hands-on training, and ongoing performance reviews at set intervals to maintain standards and boost performance. Investment in Equipment and People: ACW provided modern cleaning technology such as mechanical floor scrubbers, innovative vacuum heads for efficiency (activ8) and eco-safe chemicals.
Within the first term under ACW’s management, the impact was clear and measurable. Minimal cleaning complaints Issues dropped from daily negative feedback to minor low impact monthly feedback. Improved staff morale Teachers and cleaners alike reported higher satisfaction, with cleaning teams now viewing themselves as part of the school community. Healthier learning environment Routine sanitisation of all areas has created a safer, and more hygienic environment for students and staff.
Conclusion
The partnership between Galstaun College and ACW Cleaning Services has become a model of operational excellence in school facility management. Through transparency, planning, and respect for people, ACW not only elevated cleanliness standards but also enhanced the overall wellbeing of students, staff, and faculty. What began as a search for reliability evolved into a trusted and value-driven collaboration
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