Loading

Privacy Policy

A Cleaner World Cleaning Services Pty Ltd (ACW) and its affiliates, trusts and subsidiaries (collectively, “ACW” “we” “us,” or “our”) take the privacy of your Personal and Professional and professional information seriously. We support industry standards for data protection designed to keep your Personal and Professional information private and in your control.

This Privacy Policy describes how we collect, use, disclose, transfer, and otherwise process your Personal and Professional Information. It also tells you about your rights with respect to your Personal and Professional Information, and how you can reach us to update it or get answers to questions you may have about our privacy practices. While we think this document is both transparent and easy to understand, do not hesitate to contact us if you have questions (how to do that is outlined below).

  1. Scope

This Privacy Policy covers the processing of Personal and Professional Information related to ACW’s products and services (“Products” and “Services”), including:
(1) ACW products (“Products”),
(2) website(s) that may be accessed at http://www.thinkacwcom/ (“Site”),
(3) services, including cleaning, housekeeping, maintenance, repairs and energy management systems (“Services”),
(4) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and
(5) cleaning, energy management and maintenance contracts or ad hoc services, including services you can access using the Web Apps and Mobile Apps (“Services”).
Third parties may also integrate ACW’s Products and Services into their products and services and we are not responsible for this integration. Additional information on our privacy practices may be provided in other documents such as offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

  1. Personal and Professional Information We May Collect and the Sources We May Collect it From

We obtain Personal and Professional information relating to you from various sources as described below. For the purpose of this Privacy Policy, “Personal and Professional Information” means any information that Personal and Professionally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information.

Where applicable, we indicate whether and why you must provide us with your Personal and Professional Information, as well as the consequences of failing to do so. If you do not provide Personal and Professional Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the Service.

  1. Personal and Professional Information We Collect Directly From You

Registration. In order to use our Services, we may ask you to provide certain Personal and Professional Information when you create an account on www.thinkacw.com, or when you install and register on ACW-owned Web Apps and Mobile Apps, register a Product, complete a survey, or sign up to be on our mailing list. We may ask you to submit the following types of Personal and Professional Information: first and last name, country, email address, product serial number, date of purchase, telephone number, mailing address, and proof of purchase. We may also collect additional Personal and Professional information such as your interests or hobbies, your gender or age.

Information you voluntarily share or post. We may collect Personal and Professional Information that you provide on thinkacw.com.au and ACW-marked Web Apps and Mobile Apps, or post in a public space on our website, such as message boards, or on our social media accounts or pages. As another example, you can choose to share your ACW camera access through an invitation link that you can send to friends.

Customer support. We may collect information through your communications with our customer care team or other communications that you may send us and their contents.

Payment details. We may collect credit card and billing information, including payment transactions, to process your order. For example, we collect your credit card number when you buy a subscription to use some of our Services, for shipping services related to a warranty replacement, or when you purchase a Subscription Service from ACW.

Job application. We will collect any Personal and Professional Information that you provide to us when you apply for a job with ACW, including your curriculum vitae and references.

  1. Personal and Professional Information We Collect From Your Interactions With Our Products and Services

Cookies and Tracking Technologies. We use automatic data collection tools like cookies, web beacons, and other tracking technologies in our products to collect data and related information, including IP addresses, geolocation information, device identifiers, advertising identifiers and other information about your device, system and application software and peripherals. We may collect information about your browser and what sites you visit. We might also look at how and how often you use one of our applications and certain features. Third parties may also collect information using cookies. Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Product Usage. We collect information related to the use of our products and devices and statistics about their performance. This information includes Internet speed, voltage information, storage information, error rates, and other performance information.

  1. Personal and Professional Information We Obtain From Other Sources

Facebook. If you access our Services using your Facebook account login, we may receive Personal and Professional Information about you such as your name, email address, and gender. Any Personal and Professional Information that we collect from your Facebook account may depend on your Facebook account’s privacy settings.

Third party Personal and Professional Information. If you choose to provide us with a third party’s Personal and Professional Information (such as name, email, and phone number), you must ensure that you have the third party’s permission to do so. Examples include providing us with the names and images that you associate with account clients and team members, forwarding reference or marketing material to a friend, or sending job referrals.

  1. How We May Use Your Personal and Professional Information

We may use your Personal and Professional Information for the following purposes:

  1. Provide you with our Services and communicate with you. We will use your Personal and Professional Information to deliver our Services and to interact with you directly.
  2. Maintain, improve and develop products and Services. We will use your Personal and Professional Information to ensure our Services are working as intended and to make improvements to our Services. We will also use the information we collect in existing Services to help us develop new ones or to customize Services for you
  3. Internal data analyses. We use Personal and Professional Information for internal analytics to understand how our Services are used.
  4. Marketing. We may send you marketing communications about products, services, offers, programs and promotions (including contests, discounts, special offers and any other marketing activities) either directly from us or from our partners. These might be our own offers or products, or offers for third-party products we think you might find interesting, but we do not share information with third parties for their independent marketing or promotional purposes.
  5. Protect our company, prevent fraud and securing our products. We may use your Personal and Professional Information to protect our company, our customers, or our websites.
  6. Compliance with law and other standards. We may use your Personal and Professional Information as required by applicable laws and regulations or requested by any judicial process or governmental agency having or claiming jurisdiction over ACW or its affiliates.
  7. Other activities. We may process your Personal and Professional Information for other purposes for which we provide specific notice at the time of collection.
  8. How We Share Your Personal and Professional Information

We may share Personal and Professional Information in the following ways or as otherwise disclosed to you at the time of data collection:

  1. Between the divisions of ACW.
  2. With service providers. We also may share Personal and Professional Information with our service providers who perform services on our behalf based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of services include: processing of orders and credit card transactions, sending marketing communications, sharing your email address to assist us with sales-related efforts or post-sales support, and providing customer support.
  3. We may share information with any successor to all or part of our business. We may sell, transfer or otherwise share some or all of its assets, including Personal and Professional Information, in connection with a merger, acquisition, reorganization, sale of assets, spin off of assets into a separate business, or similar transaction, or in the event of insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use Personal and Professional Information you have provided to us in a manner that is consistent with this Privacy Policy.
  4. We may share information for legal reasons. We will share Personal and Professional Information with companies, organizations or individuals outside of ACW if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • meet any applicable law, regulation, legal process or enforceable governmental request
  • enforce applicable Terms of Use, including investigation of potential violations
  • detect, prevent, or otherwise address fraud, security or technical issues or
  • protect against harm to the rights, property or safety of ACW, our clients and team members or the public as required or permitted by law.
  1. Others. If we otherwise notify you and you consent to the sharing.
  2. Your Rights and Choices

You have certain rights regarding the Personal and Professional Information we maintain about you and certain choices about what Personal and Professional Information we collect from you, how we use it, and how we communicate with you.

  1. You can opt out of receiving our marketing and promotional emails. To stop receiving our marketing and promotional emails, follow the instructions in any marketing email you get from us. If you opt-out of receiving marketing and promotional emails, we will still send you important transactional messages. For example, we may still contact you about your orders or site/venue/project/contract management.
  2. If you register for a client Clean Care Connect Account, you can update or delete your account. Through your account settings, you can update some of your Personal and Professional Information or delete your account. However, if you delete your account, you may not be able to fully use our Services.

To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.

  1. Compliance

We comply with the guidelines of the Office of Australian Information Commissioner, as detailed on their website:

https://www.oaic.gov.au/privacy/australian-privacy-principles/

  1. By accessing our website and filling out a form or information request, or downloaded resources, you have consented to the use of your Personal and Professional Information. We may seek additional consent for our use of cookies when you visit our website, or to send you marketing communications.
  2. We may collect your Personal and Professional Information to provide you with Products and Services requested by you, or to respond to your inquiries.
  3. We have a legal obligation to use or disclose your Personal and Professional Information, for example, if we are responding to a legal process or an enforceable governmental request.
  4. We (or a third party) may have a legitimate interest in using your Personal and Professional Information. In particular, we have a legitimate interest in using your Personal and Professional Information for things like:
  • Providing, maintaining, and improving our Products and Services to meet the needs of our clients and team members
  • Developing new products and features that are useful for our clients and team members
  • Understanding how people use our Services to ensure and improve the performance of our Services
  • Customizing our Services to provide you with a better user experience
  • Delivering marketing information to inform existing customers about our Services
  • Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our Services
  • Protecting against harm to the rights, property or safety of ACW, our clients and team members, or the public as required or permitted by law
  • Performing research that improves our services for our clients and team members and benefits the public
  • Fulfilling obligations to our partners like developers and rights holders; and
  • Enforcing legal claims, including investigation of potential violations of applicable Terms of Use.

We comply with applicable legal requirements providing adequate safeguards for the transfer of Personal and Professional Information to countries other than the country where you are located.

You have the right to request access and receive information about the Personal and Professional Information we maintain about you, to update and correct inaccuracies in your Personal and Professional Information, to restrict or object to the processing of your Personal and Professional Information, to have the information blocked or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal and Professional Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

In addition, if we rely on consent for the processing of your Personal and Professional Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

A Cleaner World Cleaning Services (“ACW”) is the entity responsible for the processing of your Personal and Professional Information, and you may exercise your rights to your Personal and Professional Information by emailing us at: support@teamacw.com.au, or write to us at:

ACW

3/217 Mickleham Road, Tullamarine VIC 3043 Australia

  1. Young Person’s Privacy

Our Products and Services are meant for adults. We do not knowingly allow children under 16 to set up ACW accounts. If you believe that we may have collected Personal and Professional Information from someone under 16, please let us know using the methods described in the Contact Us section, and we will take appropriate measures to investigate and address the issue promptly.

  1. How We Protect Your Personal and Professional Information

We intend to protect the Personal and Professional Information entrusted to us and treat it securely in accordance with this Privacy Policy. We maintain administrative, technical and physical safeguards designed to protect Personal and Professional Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal and Professional Information in our possession. While we use reasonable and appropriate security measures, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

If you participate in a discussion forum, chat, form submission, ACW social media or discussion board on the ACW website or our social media platforms, you should be aware that the information you provide there (i.e. your public profile) may be made broadly available to others, and could be used to contact you, send you unsolicited messages, for purposes neither ACW nor you have control over. Also, please recognize that individual forums and discussion boards may have additional rules and conditions. ACW is not responsible for the Personal and Professional Information or any other information you choose to submit in these forums. In some cases, we may not be able to remove your Personal and Professional Information, in which case we will let you know if we are unable to do so and why.

Retention of Personal and Professional Information

We also take measures to delete your Personal and Professional Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request its deletion, unless we are allowed or required by law to keep the information for a longer period. We complete periodic reviews of our databases, and have established time limits for certain data deletion, taking into account the type of services provided in the context of the Products and Services, the length of our relationship with you, mandatory retention periods, and the statute of limitations.

  1. Third Party Services

This website may contain features or links to websites and services provided by third parties. If you click on a link to a third party site, you will be taken to websites we do not control. Any information you provide on third-party sites or services may be provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. This policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third party sites or services to which links or access are provided through our website.

  1. Updates to this Policy

We may update this Privacy Policy from time to time. If we modify our Privacy Policy, we will post the revised version here, with an updated revision date. We recommend that you visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification.

  1. How to Contact Us

If you have any questions, comments or complaints about this Privacy Policy and our privacy practices, or would like to update your privacy preferences, please contact us at: support@teamacw.com.au or call 1300 134 659.

This Privacy Policy was revised and posted as of 29 May 2020.