- 24/7 EMERGENCY SERVICE
OUR STORY
From our beginnings as a family-run operation, ACW has expanded into a national business with a network spanning every state. Today, we manage hundreds of active sites underpinned by a 24/7 operations model and rigorous ISO-certified systems.
AT ACW
OUR IMPACT
With over 34 years of continuous operation, ACW has built the systems, certifications, and national reach to deliver at scale without compromising on care.
We’re Triple ISO certified, demonstrating our dedication to quality, environmental sustainability, and health and safety.
We’re Cm3 pre-qualified for contractor safety and compliance. And we’re backed by $20M insurance coverage for complete peace of mind.
OUR VALUES
Our values aren’t just words on a wall.
They’re the foundation of every decision we make, every team member we hire, and every client relationship we build.
Reliability built on empathy. Every process is a promise.
We believe care and capability belong together. That’s why we’ve built systems designed to deliver human outcomes, not just operational efficiency. From quality audits to site-specific service plans, every process exists to ensure the people who use your spaces feel safe, comfortable, and looked after.
Consistency isn’t achieved by accident. It’s engineered through structured training, clear accountability, and a genuine commitment to getting things right.
We proudly hold triple certifications, demonstrating our dedication to:
Additionally, we are pre-certified in OH&S standards by Cm3, reinforcing our commitment to operational excellence.
Family values translated into national standards.
Trust is earned through what you do, not what you say.
We operate with complete transparency, giving clients real-time visibility into site activities, detailed reporting, and direct access to the people responsible for their service.
When something goes wrong, we own it and fix it. When we make a commitment, we honour it.
This is how a family business operates, and it’s the standard we maintain across every site in our national network.
Visibility and dignity for the workers who make trust possible.
Behind every clean facility and well-maintained property is a team member who takes pride in their work.
We invest in our people through training, career pathways, and a culture that recognises their contribution.
Our team is available 24/7, 365 days a year, because we understand that your operations don’t stop.
When you call, we answer. When we commit to being there, we show up. That reliability isn’t a slogan. It’s a daily practice.
OUR RESPONSIBILITY
Our Engagement Initiatives Include:
PARTNERS WE TRUST
Our values aren’t just words on a wall.
They’re the foundation of every decision we make, every team member we hire, and every client relationship we build.
OUR PEOPLE
Managing Director
Raymond started his first ever cleaning job at a hotel in 1991. He worked the contract and since then, has dedicated himself to building a company which understands his clientele. He is extremely motivated, detail oriented, and customer-focused with a natural ability for winning new business and forging loyalty with clients and external business partners.
As a leader, he has always maintained a hands-on approach, ensuring the philosophy of the organisation is lived out by all staff. His passion for the cleaning industry has steered the growth and development of ACW and continues to do so.
Business Manager
Tony has been with ACW for over 20 years, working across all departments and oversees the Sales and Operations team.
His creative approach to problem solving ensures that potential issues are mitigated before they arise or are resolved quickly.
Business Relationship Manager
Paul is the second generation in his family to work at ACW, following his father Raymond, Managing Director. Paul started with ACW as a cleaner at the Hard Rock Cafe more than 15 years ago.
Paul is responsible in market development through generating new contracts and establishing a local network in different industries.
Meet some of the people behind ACW’s reputation for reliability and care.
From site supervisors to operations managers, they bring our values to life every day.
Ange has a legendary focus on customer satisfaction, having spent over 2 decades in management, hospitality and operations. He’s a diplomatic problem solver and is responsible for ensuring we adhere to our QA standards.
David, with over 30 years of trade experience, brings unmatched expertise and a proactive mindset to ACW Property. His leadership has significantly expanded the department, growing the team to 70+ skilled staff members, transforming it into a quality-driven powerhouse.
A seasoned leader with over a decade of experience across people and culture strategy, industrial and employee relations (IR/ER), and organisational development, Akshat leads the HR function with a comprehensive understanding of workforce management which plays a pivotal role in driving ACW’s people-first approach.
Your contractor portal keeps everything in one place – project updates, invoices, and account details. Simple to use, secure, and always accessible when you need it.
Fill in the form below and we will contact you. We endeavor to answer all inquiries within 48 hours.
Managing multiple sites means you need a partner who delivers the same standard everywhere, every time. ACW supports organisations with national portfolios through centralised reporting, consistent service delivery, and a single point of contact who knows your business. One partner across every location.
You can book a consultation with our enterprise team or fill out the multi-site enquiry form.
Multi-Site Enquiry Form
Enter your site and service information below. Our team will review your details and respond promptly with the next steps.
Contact Details:
For urgent facility issues, our emegency team is available around the clock. Call Now or Submit a quick request and well respond immediately.
Fill in the form below and we will contact you. We endeavor to answer all inquiries within 48 hours.
Access your client portal to view reports, track service activity, and stay connected with your ACW team. Everything you need to manage your account in one place.
