We have experience in a variety of sensitive and challenging environments, from high-care healthcare environments to community child care centres to residential aged care facilities. We serve as an extension of your team, allowing your staff to focus on their core roles, and giving you one less aspect of facility management you have to think about. We’re passionate about supporting community-focused organisations and not-for-profits as we value the incredible contribution they make to the lives of all Australians, from littlies to centenarians!
About ACW Care
Cleaning goes beyond what you can see – It’s often the unseen elements that can affect quality and safety in care environments. ACW Care understands that the wellbeing of everyone who uses your facility is your primary concern, and it’s ours too. Providing the best service starts with a genuine level of care. Contact us to learn more about our incredible staff and how they can support you!
ACW Care is backed by extensive professional cleaning experience and triple certification in:
Quality
Health and Safety
Environmental Sustainability
ACW Care has the specialised experience required to ensure safe, well-maintained environments.
When it comes to care, hiring a professional cleaning company is essential. Not only can the ACW Care team keep your facility safe and hygienic, but we also go above and beyond to ensure compliance during government audits.
What does it mean to clean for health?
In some environments, cleaning is more about appearances. Not so in care, where minimising the spread of infection is paramount to all those who attend, visit, or work in the facility.
If not controlled, bacteria can spread extremely quickly in care facilities – threatening wellbeing. That’s why working with an experienced aged care cleaning company who understands how to clean for health and safety by controlling outbreaks of gastroenteritis and other infectious diseases.
Cleaning for health means making sure that a facility not only looks good, but it’s hygienic as well. Some cleaning companies will cut corners when it comes to sanitising. These organisations might decrease the frequency or duration of services to minimise costs. But just because a surface looks clean, doesn’t mean it IS clean.
With a company like ACW Care, on the other hand, our services go well beyond superficial. We understand the methods and cleaning agents required to clean the wide variety of surfaces found in care environments, and the optimal frequency for each task.
ACW Care: A passionate team of care experts
Providing the best service means employing the best staff. To this end, we train our team extensively in several areas, including:
- Industry standards for general excellence and best practice
- Chemical use and dilution in regards to disease control and overall safety
- Working with the elderly, which includes manual handling training should a resident / student require our assistance
- Infections and bacteria control
- Mandatory reporting in regards to any observed instances of neglect or abuse of the elderly or children
- Police Checks or Working with Children Checks as required
As a company, we’re also passionate about having the very best, most appropriate equipment. Everything from our trolleys to our mops is built for use in care facilities and we’re constantly looking out for new, cutting edge supplies and practices to implement.
The importance of compliance in care facilities
An experienced property services company can increase the productivity and viability of your facility. That’s because in Australian care-sector facilities, compliance is key if you wish to avoid hefty fines, penalties or even closures.
For example, the Australian Aged Care Quality Agency (AACQA) can audit your facility at any time – with or without issuing an announcement. When they do, they’ll be evaluating your organisation according to a series of rigid standards across four different categories:
- Management systems, staffing and organisational development
- Health and personal care
- Care recipient lifestyle
- Physical environment and safe systems
Most care-sector cleaning companies can help you meet health and personal care standards, as well as physical environment and safety requirements, but few can offer much assistance elsewhere.
That’s where ACW Care is different. Our reporting system is built on seamless record keeping and transparency, and clients tell us it’s more robust than others they’ve seen.
When your facility is audited, you’ll be required to show accurate documentation about your cleaning practices, responses to breakouts and other incidents, and the team you have working in your facility.
Because of our careful record keeping, we’ll have this all compiled and ready to go. According to industry research, record keeping is among the most common challenges in the industry when it comes to compliance. Our independently certified Quality Assurance systems ensure this is a challenge that won’t become a burden.
Our Services
GASTROENTERITIS AND INFECTION CONTROL
We all know it is essential in aged care facilities, schools and healthcare environments to maintain the highest standard of cleaning to safeguard against an outbreak of gastroenteritis, foot and mouth, and other infections diseases.
ACW Care has established a reputation for controlling such outbreaks. Our staff have been trained with the necessary knowledge, skills, and work practices to prevent infection and where possible, minimise the transmission of infection.
We have an experienced Infection Control Response Team who are available to help minimise the damage of these types of outbreaks.
This includes supporting the management of a facility on the following:
- Restriction of movement within a facility
- How to act with staff who have symptoms
- Avoiding the transfer of the outbreak
- Cleaning and sanitisation of isolated/ infectious areas
- Cleaning and Chemicals product usage
- Kitchen sanitisation and disposal of contaminated food
- Decontamination Protocol
The ACW Care Infection Control Response Team is available within 2 – 4 hours of contact. ACW Care has set up this team to provide peace of mind, knowing that they will have immediate support if such an outbreak occurs.
ACW Care Infection Control Response Team provides the following services:
- ‘Residents’ Room Clean – Full Bleach Down
- Common Area Clean – Full Bleach Down
- Kitchen Bleach – Full Bleach Down
- Carpet Steam Cleaning
- General Bleach Downs through facility as advised by Manager.
Complete Laundry Services
Laundry services are an important part of the full service offering in aged care facilities and child care centres that ACW Care provide.
We understand the importance clean linen and/or clothing which meet all infection control requirements.
Demands for provision of laundry services are calculated according to the types of residents to ensure that we understand the estimated number of kilos of laundry in any one week and therefore how many washing machine and dryer cycles must be delivered.
Our staff work as assistants in the laundry with the following responsibilities:
- Laundry sorting (fabric identification and garment cleaning requirements)
- Cleaning and drying of laundry (including operation of the machines)
- Dispatching laundry items
Supervision
ACW Care’s inspection and monitoring process is managed with the quality plan set-up for a facility. These quality plan requirements are monitored on a weekly basis, by our assigned Contracts Manager via a generated inspection report. This ensures that there is continuity and compliance established at each facility.
Cleaning staff are also required to sign off their work daily – so that their work can be evaluated regularly by the site team leader, by your dedicated Contracts Manager, and by our QA/Compliance team during scheduled audits.
All Contracts Managers are available 24/7 to address any urgent issues within your facility.
Make a clean start
ACW Care is based in Melbourne, and we have teams nationwide. Reach out now to find out how we can support you in delivering a clean and well-maintained environment at your facility.