The ACW Hospitality team is made up of professionals who have direct experience running commercial kitchens and executive housekeeping departments. ACW Hospitality has an experienced and professional Housekeeping team. Our trained and dedicated workforce are focussed on our expertise – providing an exceptional guest experience. We work closely with our clients to customize the services we provide based on their specific needs and circumstances. We are willing to go the extra mile whenever and wherever we are needed. Contact us today to get in touch with our team of experienced professionals.
About ACW Hospitality
Service is at the core of our business and serving your guests is what we do well. ACW Hospitality believes exceptional service derives from treating people the way you would like to be treated by creating memorable experiences made by the people who serve them. Experiences that are relevant and personal – we call authentic service. Our services are designed to support clients in delivering excellence and flexibility to meet the peaks and troughs of demand. Contact us to learn more about how we can help you.
We Know Housekeeping – We Know Hotels
ACW Hospitality understands how important housekeeping is to a hotel’s reputation. No hotel wishes to forgo income because your rooms are not cleaned to your expectations and specifications. We understand the standards required of all the superior hotel chains and ensure that our cleaners are trained to deliver a quality result.
This is backed up by a committed and fully experienced team who deliver professional housekeeping services, led by industry experts with a combined hotel housekeeping experience of 30+ years.
Our team at ACW Hospitality can provide your hotel with the following:
- Regional operations team based where you are – giving you peace of mind by ensuring swift detailed support
- 24/7 support to all clients/staff, backed up by guaranteed resolution of issues within 48 hours
- A team trained to the highest possible standard using industry best practices by hospitality qualified trainers
- Cleaners and Housekeepers who have detailed product knowledge concerning:
- Work allocation
- Customer Service
- Hotel and Hotel Services
- Products & Amenities
It’s all about quality service
Reliable Housekeeping at all times
Quality Control Procedures we offer include:
- Daily departmental meeting
- Room checks
- Your brand standard compliance KPIs
- Workplace Health and Safety
- Certified Chemical Management
- Maintaining regular inspections of rooms/public areas
- Reporting back any issues to hotel management
- Ongoing Education and Support to all our team members
Our Services
We would like to introduce you to ACW Hospitality. With an experienced and professional hospitality team, we can make the positive difference you are looking for in your hotel. Here are some services which will help your hotel reach its potential.
Outsourced Housekeeping
We know hotels and housekeeping. ACW Hospitality understands how important Housekeeping is to a Hotel’s reputation. No hotel wishes to forgo income because your rooms are not cleaned to your expectations, specifications and on time.
ACW Hospitality can provide your hotel with the following:
- Operations team based where you are – giving you peace of mind by ensuring full operational support at all times.
- A team trained to the highest possible standard using industry best practices by hospitality qualified trainers
- Housekeepers who have detailed product knowledge concerning:
- Work allocation
- Customer Service
- Hotel and Hotel Services
- Room set up and presentation to exacting standards
- Leadership
- A total hands on approach
Pre & Post Opening Housekeeping
The pre-opening phase is critical to every new hotel. ACW Hospitality can help prepare and position your future hotel in the market, recruit human resources and set the standards for all housekeeping functions with you. We also provide post opening housekeeping services for owners looking to operate their hotels with consistency and efficiency.
Top Up & Support Services
Our top up and support services are designed to support clients in delivering excellence in service standards and the flexibility to meet the peaks and troughs of demand. By varying the amount of trained labour deployed we ensure we provide you with the right people, providing the right service at the right time. ACW Hospitality can provide you the following: Housekeeping Supervisor, House Person, Housekeeping Coordinator, Room Attendant, Public Area Attendant, Laundry Staff.
We are your best choice
- An independently Australian owned and managed hospitality business of 25 years in operation
- A team with over 20 years in Professional Housekeeping management experience with a reputation for excellence
- Fully Trained and experienced Staff including Housekeeping Managers
- WH&S Compliance and Management System used daily in all operations
- A focus purely on Hotel and Housekeeping
- Pricing that competes easily and expresses true value
- Industry Best practiced operating procedures
- Experienced in hotel openings and refurbishments
- Fully Outsourced or Top-Up options
- Delivering the best in public areas cleaning systems and expertise available today, with certifications
- Stability, Reliability and Expertise that is well regarded in the industry
- State and Regional Managers that are focused on you with 24/7 support.
- A tried and proven success.