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What’s the difference between housekeeping and cleaning?

Thursday, December 21, 2017   Hospitality

Call us particular but it really gets under our skin when people use the terms 'commercial cleaning' and 'housekeeping' interchangeably.

That's because true housekeeping is a set of services specifically designed for hotels and resorts. Here's what distinguishes housekeeping from commercial cleaning and why it's so important for your hotel to hire professionals who know the difference.

Speedy, efficient housekeeping is a requirement for busy hotels and resorts. Speedy, efficient housekeeping is a requirement for busy hotels and resorts.

 Housekeeping and cleaning explained

The main distinction between housekeeping and cleaning is that cleaning services focus on just that: improving an area's cleanliness, whereas housekeeping also includes tidying up and making a space look nice. 

Confused? Let's put it in the context of your home. Cleaning your kitchen would mean:

  • Mopping the floor,
  • Scrubbing the sink,
  • Wiping marks off the walls and cabinets,
  • Cleaning the stove-top, and so on. 

Housekeeping, on the other hand, would involve cleaning the space to an extent, but also doing things like organising the shoes your kids left in the middle of the floor, loading the dishwasher and hanging fresh tea towels on the rack. A housekeeper wouldn't necessarily deep clean your oven, for example, but a cleaner might. 

Why hotels and resorts require professional housekeeping services

In hotels, you need housekeeping services. Between guests, rooms require extensive, thorough cleaning but on a daily basis most services revolve around freshening up the space while patrons are out. 

Effective housekeeping requires a unique set of skills. In an extremely small window of time, housekeepers must go into a hotel room and:

  • Wipe down surfaces,
  • Change the towels,
  • Stock toiletries,
  • Empty the bin, 
  • Make beds,
  • Tidy major messes,
  • Remove dirty dishes,
  • Vacuum the floor. 

They'll also be expected to do all of this to an extremely high standard in several rooms each day. At ACW Hospitality, our room attendants average 12-14 rooms per day. Commercial cleaners simply don't know how to operate this way.

Professional housekeepers must clean several rooms to a high standard everyday. Professional housekeepers must clean several rooms to a high standard everyday.

ACW Hospitality's fully outsourced housekeeping model 

At ACW Hospitality, we've developed a fully outsourced housekeeping model around the unique needs of Australian hotels and resorts. With this model, our team of housekeeping professionals manages every aspect of your hotel cleaning program, from daily room checks to laundry services and rostering staff. 

ACW Hospitality is well known throughout Australia for our keen attention to quality and detail.

The vast majority of our clients prefer a fully outsourced housekeeping model because we have the experience to plan and execute a program that's efficient and effective at a competitive price. We'll liaise with your hotel managers to discuss venue specific needs, and then run everything as if it were in-house. 

ACW Hospitality is well known throughout Australia for our keen attention to quality and detail. That's why we're trusted by some of the country's top four- and five-star hotels and resorts. Our services come backed by more than 25 years of professional experience and an ISO 9001 certification in quality. To find out more about what a professional housekeeping company could do for your hotel or resort, reach out today