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Could uncleanliness be hurting your business?

Friday, November 3, 2017   Uncategorised

 

Have you ever visited the restroom of a business and immediately regretted giving them your money? Overflowing bins, dirty toilet bowls, wet countertops – if an establishment is okay with customers seeing these things, you can only imagine what more hidden areas might look like.

Cleanliness has a major impact on your business, and if your establishment isn’t pristine, your trade could suffer. Fortunately, there are steps you can take to keep your business clean and your customers happy.

If the front of house isn't clean, customers will wonder about less open places. If the front of house isn’t clean, customers will wonder about the rest of your business.

How cleanliness affects business

Customers value cleanliness more than any other factor when doing business in an establishment, according to a study by Procter & Gamble.

What are the biggest obstacles to cleanliness? These topped the list of unclean factors most commonly found by those visiting an establishment:

  • Dining room tables or chairs (64 per cent)
  • Litter on tables or floors (52 per cent)
  • Bathroom toilets (52 per cent)
  • Dining room floors (33 per cent)

Keeping your business clean is key if you want to retain customers and your reputation, but it’s also essential for another reason: workplace health and safety. Wet, dirty floors, for example, can cause slips and falls, and health violations can lead to hefty fines or even closures. To avoid these, you need to make sure your business is clean and on board with industry standards.

Customers will be immediately put off by an unclean restroom. Customers will be immediately put off by an unclean restroom.

Keeping your business clean is key if you want to retain customers and your reputation.

Business owners should also remember that when your workplace is dirty, production can suffer. Not only do people tend to work better in clean, well kept spaces, but a flu or gastro outbreak could wipe out your entire staff. To keep operations running smoothly, make sure you clean with health and wellness in mind.

What you can do to tackle uncleanliness in your business

Cleaning a business is much different than cleaning your own home. Standards are higher as you’re cleaning to impress the public, not just your own family and friends. Further, you’ll have to clean more often because the volume of traffic is likely much higher.

Keeping a business clean should be a team effort. Keeping a business clean should be a team effort.

To stay on top of cleaning, make sure you do the following:

Implement a cleaning schedule for your employees – This will hold people accountable and normalise cleaning as part of the job. Make sure you divide up the more difficult jobs evenly. When people get burnt out, quality suffers, so make sure you aren’t asking the same person to clean the bathroom each day.

Make opening and closing checklists – When you open a business, your staff will be in a rush to get things going, and when you close, they’ll be eager to leave. To make sure all tasks get done, create checklists that evenly divide cleaning tasks across the start and end of each day.

Enforce cleanliness checks throughout the day – Depending on how busy you are, have your staff check high use areas – such as the entrance way, service counter and toilets – throughout the day. Have staff members sign off after each check they perform.

Hire a professional cleaning company – For many businesses, there simply aren’t enough hours in the day to clean to a commercial standard. By hiring a professional cleaning company, you can be sure that your business is meticulous.

At A Cleaner World, our cleaning professionals have years of experience and extensive training in how to clean your facility in a way that is safe, healthy and sustainable. To find out more, reach out today.